Privacy Policy

Last Updated: January 29, 2026

1. Information We Collect

When you use Chicago Party Bus, we collect information necessary to provide our transportation services:

  • Contact Information: Name, email address, phone number
  • Trip Details: Pickup and drop-off locations, flight information, date and time preferences
  • Payment Information: Credit card details (processed securely through our payment provider)
  • Communication Records: Messages and correspondence related to your bookings

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your transportation reservations
  • Track flights and adjust pickup times accordingly
  • Send booking confirmations and trip updates via email or SMS
  • Process payments securely
  • Improve our services and customer experience
  • Respond to inquiries and provide customer support

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Payment processors, email/SMS providers, and booking systems necessary to operate our service
  • Drivers: Your name, contact information, and trip details are shared with your assigned chauffeur
  • Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Access controls limiting who can view your information
  • Regular security assessments and updates

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and booking information
  • Analyze website traffic and usage patterns (Google Analytics)
  • Improve website functionality and user experience
  • Enable booking functionality

You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Withdraw consent where applicable

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for tax and legal purposes.

8. Third-Party Services

Our website integrates with third-party services including:

  • Moovs: Our booking platform for reservations
  • Google Analytics: For website analytics
  • Google Maps: For location services
  • Stripe: For payment processing

These services have their own privacy policies governing their use of your information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this privacy policy or your personal information, contact us:

  • Email: info@royalcarriagelimo.com
  • Phone: (224) 801-3090
  • Address: Chicago, IL